Refund & replacement policy

Because data files can be copied the moment they are downloaded, our policy focuses on fixing problems with what was delivered.

We replace the pack or refund you when

• The file is corrupted or unreadable and a fresh download does not fix it.
• The wrong product was delivered (for example the wrong country or dataset).
• A pack was delivered to you twice because of a system error.
• The file materially differs from the published structure (for example a listed column is missing).

Where an unseen replacement pack exists in the same dataset, we normally replace the affected pack. Otherwise we refund the affected part of the order.

Change of mind

We do not offer refunds because you changed your mind after files were made available for download. If you are unsure, buy the trial or a single pack first.

How to request

Contact support with your order number and a description of the problem, ideally within 14 days of purchase. Refunds for crypto payments are sent in a stablecoin or the original coin to an address you provide, for the USD value paid.

All refund and replacement decisions are logged.